Materials: Wipe-able soft non-toxic PVC plastic, silicone vinyl. Clothing: Their fabrics are made of cotton. Age: DeShawn & Monique easily make friends with children from the ages of 3 and above. Height: DeShawn & Monique stand at 30cm. Joints: DeShawn & Monique’s arms and legs articulate so it’s easy for even the smallest child to dress and undress their doll. Hair Type: Like most newborns, they are bald !. Eyesight: They have three (3) dimensional acrylic non-blinking eyes. Footwear: DeShawn & Monique love wearing matching shoes, so we hope you can get creative, so they are bare feet for now. Tensile Strength: They are soft and huggable, easy to hold and carry but also haul proofed by toddlers. Please note: Item colors displayed in photos may be slighted different on your computer monitor since monitors are not calibrated same
Meals: DeShawn & Monique don’t have much of an appetite so feeding them is needless. When it’s time to nap they love to be rocked to sleep. When they finally snooze, your child will be able to cuddle either of them close and listen to their heart. They are quite adventurous and can be taken outdoors on play dates while watching the kids play. DeShawn & Monique can lie down or sit up, so kids can lay either of them down for a nap or sit then in a pram. They offer self-love and esteem.
Hair: No hair. Grooming & Styling are not required. Temperatures: Non- heat resistant and highly flammable so must be kept far from heat. Hygiene: Wipe face and limbs with warm soapy water using a soft sponge or cloth. Spot clean cloth body. Water: DeShawn & Monique can accompany the baby into the water bath.
Customer Service & Feedback Rating:
Your satisfaction is our eternal quest. We intricately check all our products prior to dispatch so quality issues may not present themselves. Should you be satisfied with our product and service, do feel free to support us by handing us a Full 5 Stars rating and share the pictures of your purchased items. In the unlikely event that there are any issues we may have missed, but you have graciously picked up on, please contact us swiftly. We aim to provide remediation and prompt resolution that would prevent a negative feedback from you. We are committed to resolving the situation for you within our less than 24hrs response Service Level Agreement with our customers and can be reached directly or through our ‘contact us’ page.
Our products come with a year manufacturer’s warranty. Kindly initiate the exchange on a defective item within 7 business days of product delivery. Shipping damage has to be reported within 5 business days of product was delivery.
Buyer Protection and Return Policy:
Returns accepted if product not as described. The buyer pays return shipping fee, or could keep the product & agree refund with seller. You will receive a full refund if you don't receive your order. You will also receive a Full or Partial Refund if the item is not as described.
We dispatch your packages expeditiously within 5 business days of your payment verification and clearance. Our standard shipping time of arrival is between 15 and 60 days and should your item not arrive within 39 days, please let us know. If you did not receive the goods in 60 days, we will 100% refund your payment. For e-packet shipping options, Russia, the United States, Ukraine require 10-20 days (with Internet access information). China Post registered parcel generally deliver to the USA between 20-35 days while deliveries to Canada, UK, and other European countries take about 14-28 days. If you need the item very urgently, please contact us for express shipping. We will Business Express shipping cost for you. Express shipping takes about 3-7 days to arrive. Please be kind enough to ensure you pay close attention to your order address which should match shipping address. Putting down your full name It is very important. Remote area may cause extra shipping fee. Please check items when delivered for damages and contact us immediately. We will make a confirmation and we will resend you a new replacement where necessary. Service transit times may vary particularly during the holiday season and are provided by the carrier and excludes weekends and holidays. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction! Import duties, taxes and charges are not included in shipping cost if applicable. Buyers bear all responsibility for all extra charges incurred ( if any).